Pyeongtaek International Exchange Foundation is committed to ensuring that everyone can use our services conveniently and with satisfaction. We will uphold the following customer service standards.

1. We will serve every customer with courtesy and fairness.
We will treat all customers with respect and fairness, regardless of nationality, language, gender, age, disability, or cultural background.
We will listen carefully to customer feedback and provide information in clear and easy-to-understand language.

2. We will respond promptly to telephone and in-person inquiries.
We will respond to telephone inquiries promptly and courteously.
If another staff member is responsible for the matter, we will connect the customer to the appropriate person and share the inquiry details so that the customer does not need to repeat the same information.
If the staff member in charge is unavailable, we will record the customer’s contact information and inquiry accurately and respond as promptly as possible.
We will guide visitors to the appropriate department and explain the necessary procedures to help avoid unnecessary visits to multiple departments.

3. We will make our services more accessible to international customers.
To support international customers, key information on major programs, events, and facility use will be provided in both Korean and English.
For customers who are not familiar with Korean, we will use simple and clear language and, when needed, provide foreign-language materials or information on available interpreting and translation services.
We will respect cultural differences and check that important information has been clearly understood.
If an inquiry cannot be handled directly by the Foundation, we will guide customers to the appropriate government office or support organization.

4. We will provide clear and accurate information.
We will clearly explain the procedures and required documents needed to use our services.
We will provide advance notice when important service information changes.
If an application is incomplete, we will make every effort to explain all required corrections or additional information at one time.
If an immediate answer cannot be provided, we will verify the information and explain the process and expected response time.

5. We will provide safe and convenient services.
We will inspect our facilities in advance and make every effort to provide a safe and comfortable environment.
We will provide appropriate assistance, where possible, to customers who may need additional support, including persons with disabilities, older adults, pregnant customers, and customers accompanied by young children.
We will protect customers’ personal information and the details of their inquiries from unauthorized disclosure.

6. We will actively address customer feedback and concerns.
Customers may submit feedback through various channels, including in person, by telephone, through our website, or by email.
Concerns that can be resolved immediately will be handled promptly. If further review is required, we will explain the process and provide the outcome.
If incorrect information or inappropriate service is identified, we will apologize and correct the issue promptly.
We will review recurring concerns and improve our work processes and services to prevent similar issues.

7. We will use customer feedback to improve our services.
We will regularly review customer satisfaction and suggestions regarding our major programs, educational services, events, and facilities.
We will conduct an annual customer satisfaction survey and use the results to improve our programs and services.
We will continue to strengthen our employees’ customer service and multicultural awareness.
Customer feedback is an important resource that helps us provide better services.

Customer Feedback
Main Telephone: 031-692-4301
Website: Pyeongtaek International Exchange Foundation Website → Participation → Customer Feedback
In Person: Paengseong and Songtan International Exchange Centers and other Foundation facilities